diff --git a/src/pages/docs/platform/pricing/free.mdx b/src/pages/docs/platform/pricing/free.mdx
index 7f2c77af7b..b685088efe 100644
--- a/src/pages/docs/platform/pricing/free.mdx
+++ b/src/pages/docs/platform/pricing/free.mdx
@@ -58,7 +58,7 @@ To downgrade your account to a Free package:
2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu.
3. Click the **Downgrade** button.
-If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on your previous package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
+If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on your previous package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee and any usage for the previous month.
## Close your account
diff --git a/src/pages/docs/platform/pricing/pro.mdx b/src/pages/docs/platform/pricing/pro.mdx
index 64134d48e6..7b7ac219c4 100644
--- a/src/pages/docs/platform/pricing/pro.mdx
+++ b/src/pages/docs/platform/pricing/pro.mdx
@@ -33,7 +33,7 @@ The Pro package has a monthly fee of $399, plus your usage. You are always bille
## Support
-Standard package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 2 business hours for system impediments or system down.
+Pro package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 4 business hours for system impediments or system down.
## Upgrade from Free to Pro
@@ -69,9 +69,9 @@ To downgrade your account from a Pro package:
2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu.
3. Click the **Downgrade** button.
-If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
+If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Pro package fee and any usage for the previous month.
-If you downgrade to the [Standard package](/docs/platform/pricing/standard), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
+If you downgrade to the [Standard package](/docs/platform/pricing/standard), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Pro package fee and any usage for the previous month.
## Close your account
diff --git a/src/pages/docs/platform/pricing/standard.mdx b/src/pages/docs/platform/pricing/standard.mdx
index 9dbbaae187..bf90a4b1b8 100644
--- a/src/pages/docs/platform/pricing/standard.mdx
+++ b/src/pages/docs/platform/pricing/standard.mdx
@@ -69,7 +69,7 @@ To downgrade your account from a Standard package to Free:
2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu.
3. Click the **Downgrade** button.
-If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Standard package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
+If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Standard package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Standard package fee and any usage for the previous month.
## Close your account